Wednesday, November 12, 2008

HOW I SEE IT

OWING MY OWN BUSINESS
WORKING WITH CHILDREN
CREATING A LARGER RETIREMENT NEST


I’ve always had the desire to own my own business and did so a few years ago. I really cannot see myself working for someone until I retire or die. One of my visions is to have a tax preparation business. I’ve been working with accountants who work with medium sized firms and have prepared some taxes for small businesses. Also, I’ve been working with accountants who work independently and hopefully I will be able to join them when I’m ready.

Another vision is to work with children to increase their reading skills. There are certain school districts that inadequately funded and usually these schools are attended by children of color. I would like to give back to the community and help these children in the area of reading. Hopefully, this is possible. I have a few friends that are educators and see that they are working tirelessly to help children of color succeed. I really want to be a part of that and intend to pursue this. I will have more time for this after graduating.

I would also like to have a nice nest egg. Although the economy is rough right now, I intend to continue to save money at the same rate as I do now, for as long as I’m able. As we emerge from this crisis, I intend to invest in the market and hopefully pad my nest egg.

Monday, November 10, 2008

McDonalds is My Kind of Place

Admittedly, I did not want to participate in this assignment because McDonalds is nowhere on my list of “must go” restaurants. However, after speaking with a few classmates, I thought this would be a lot of fun. I was really looking forward to it.

I went to a McDonalds in my neighborhood and looked around. It was not very crowded and there were very few people sitting in the restaurant. As far as I could see, there were about six people on duty. I may have cheated here a little, as I knew the manager, Juanita, whom I’ve not seen in quite some time. We hugged and kissed and asked about each other’s families and then she was back at work. I placed my order for a cheeseburger with exactly four pickles and a small fries with no salt. I thought that this order would get a lot of reaction but to my dismay, it did not. The manager stepped from behind the counter and gave the cheeseburger order, in Spanish, to a worker in the back and specified that the burger must have exactly four pickles. She held up 4 fingers while speaking to the worker. She then proceeded to give the french fry order to the other manager on duty. All workers took the order in stride. No sucking teeth or loud sighs or calling on the Lord. In the meantime, the manager came back to me and said, “It will be just a few minutes for your order. We have to wait on your fries.” She then proceeded to help an older gentleman with a special order. In a few seconds a Spanish worker came from the back with my cheeseburger with a special sticker on the front of the wrapper. The manager confirmed with the worker that the burger had exactly four pickles. Everything was satisfactory with the burger. I saw that the other manager had dropped a new batch of fries in the oil. When the fries were cooked they put my fries in the appropriate packaging and put the whole order in a bag. The manager immediately grabbed the order and said, “Would you like a drink with that?” I replied, “No thanks, take care.” I checked my order and it was exactly as I ordered. I laughed my head off. The process took about five minutes or less.

Watching the management process at this McDonalds was extremely encouraging. I was very impressed with the customer service from the manager and other workers. All seemed to work in harmony and I believe, from what I could see, it was an all female staff. The manager understood that some of her workers spoke a different language, Spanish, and she accommodated them by speaking to them in their native tongue so they would understand and all could get the job accomplished. She was very respectful and for some reason they all looked happy. The staff handled the customers with personal care and listened intently. As a consultant, I don’t think I would change a thing. Everyone was treated respectfully and in a timely fashion.